Callmanager End User Dialog Box will not display Function Buttons

[rferriolo]

When I go to USER MANAGER - END USER all of my function buttons are missing. There is no:

• ADD NEW
• SELECT ALL
• CLEAR ALL
• DELETE SELECTED

Also, I cannot edit the existing users even though I am logged in as Administrator. Please see the attached screenshot with the missing buttons. Is this a misconfiguration or could the software be corrupted?

Thanks,

Ron

[Chris Deren]

That is probably because you are LDAP integrated and on version below version 9, where if you are LDAP integrated the users are brought from LDAP and cannot be added/deleted in CUCM.

HTH,

Chris

[rferriolo]

Chris:

I just have a VoIP lab, therefore I don' t have an LDAP server. I did create a modifed end user group, however I deleted all of the users from that group. Is there any way to restore the creating/editing of users without reinstalling the CUCM image?

Thanks,

Ron

[rferriolo]

Hi Chris:

For some reason, under LDAP system configuration, the ENABLE SYNCHRONIZING FROM LDAP SERVER checkbox was checked. When I unchecked it, the buttons were restored for the USERS. Thanks for nudging me in the right direction.

Awesome !!!!

Ron

[Chris Deren · Accepted solution]

Great, please mark the question as answered when you get a chance to help others in the future.

Chris