Callmanager Express. How to find real Talk Time using Accounting file
I am working on the Log of Accounting file to gernerate a bill from duration of call.
I'm facing a problem to find the real talk time by using the formula:
DURATION = h323-disconnect-time minus h323-connect-time
We implemented CCM Express 7.1
Scenario 1: when I call outside (for example to cell phone) and destination doesn't accept the call I saw the log 2 records: 1) answer h323-disconnect-time not eaqual to h323-connect-time 2) originate h323-disconnect-time not equal to h323-connect-time
Why is Disconnectime not the same as Connectime? Duration includes the time since Ringing. So duration is not zero as expected.
Scenario 2: when I call outside (for example to cell phone), it was ringing for 15 seconds. Destination accepts the call and talks 4 seconds.
From the formula, I expect 4 as duration. But it came out to be 19 seconds.
Please anyone suggest me how can i get the real talk time?
Thank you very much for your help.
Note: I'm not sure but this case occurs when I connect FXO not using VOIP (please see the attached file)
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