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CallManager issue

Hi, my phone has to shared lines, and i want to know if it is possible to have my calls diverted to the idle line, if i am recieving a call on the primary line. Thanks.

1 REPLY
Hall of Fame Super Red

Re: CallManager issue

Hi Chika,

This is certainly possible. Here is an example;

Line 1 - DN 1111 (Primary)

Line 2 - DN 2222

On CCM under the Device>Phone> Directory Number Configuration for Line 1 (DN 1111) change the Parameter> Forward Busy > Destination to 2222.

The only downside to this is that this will apply to all shared line appearances of 1111 and 2222.

Hope this helps!

Rob

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