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New Member

Callmanager IVR

Hi there,

I`ve been told that callmanager ver 5.1 features an inbuilt IVR? Is this correct?

I have a requirement for callers to dial a main number then be given options to contact a receptionist or department or dial a internal number etc...

Hope you can help

3 REPLIES
Gold

Re: Callmanager IVR

I don't think so. You will need to add for that purpouse Cisco IP/IVR or, for a bigger deployment, CVP.

Hope this helps,

Juan Luis

New Member

Re: Callmanager IVR

Hi thanks for the reply,

can you integrate call manager with an IVR server only, or will an ICM server need to be implemented & integrated too.

Gold

Re: Callmanager IVR

Yes,

You can integrate CallManager with Cisco IP/IVR without ICM, in the same way as if you used IPCC Express.

Hope this helps,

Juan Luis

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