CallManager license units not appearing after upload

[alfonso]

I have uploaded two new license files for CallManager device 10 units each but nothing shows up in the license unit report.

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[Jaime Valencia]

Did you receive any errors while adding the licenses?

Have you restarted the licensing service?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[alfonso]

No errors while adding the licenses. They show up in the existing license files pull down menu.

I did restart Cisco license manager.

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[Jonathan Schulenberg]

Either the MAC address provided does not match eth0 of your publisher server's NIC; or, you checked/unchecked the VMware box inappropriately on the licensing tool. If you're using MCS servers this shouldn't be checkes; if you're on UCS it should. Comare the new license against those that are working. What's different?

Please remember to rate helpful responses and identify helpful or correct answers.

[alfonso]

Server is an MCS 7835H2 and VMware box was not checked. MAC address is correct. The files look the same besides the PAK and "SIGN" sections.

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[Aman Soi]

Hi Jason,

Which browser u have used to upload the license files in call manager?

regds,

aman

[alfonso]

I used IE9.

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[Rob Huffman]

Hi Jason,

Can you check;

https://supportforums.cisco.com/message/3453579#3453579

Cheers!

Rob