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New Member

CallManager Service not apply Updates

Hi i have a 6.1.2-1000-13, and had issues with any update made from CM Administration Page, i have to restarr Cisco CallManager Service from Serviceavility to make the service get the new updates to the phones.

Hope anyone know how to fix this.

Regards

4 REPLIES
Cisco Employee

Re: CallManager Service not apply Updates

exactly what happened?

high CPU?

high iowait?

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CallManager Service not apply Updates

Neither of those, th VM Usage is at 38%, CPU was at 11%, the IO wait was at 0.0%.

I found a bug CSCef64304 but the workaround is to restart DBMon and not CallManager Service, but there is "Changes made to the database are not reflected in CallManager" in the bug syntoms wich is the same issue i have

Cisco Employee

Re: CallManager Service not apply Updates

i knew of similar cases on which the GUI showed the changes, but the call routing in traces and directly in the DB old values were still there. most of the guys solved it by bouncing services or reloading the server, since there was never enough information and no one was willing to leave the GUI broken to do further analysis there is no bug on this, the WA i know is to bounce the services or to restart the server

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Green

Re: CallManager Service not apply Updates

Hi sir,

That's what we call a "DB change notification problem", we do have some bugs depending the version. We have worked with CUCM development in finding root cause for this and in your version you may be impacted by Informix db replication or devices (ATA, VG224, VG248) hammering the DB.

Just a theory :)

I highly recommend you to open a case with us to troubelshoot further.

Thanks

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