Callmanager TOMCAT 96% RTMT

[Sarg .]

hello Guy,

has anyone ever encountered this scenario

Processor load over 90 Percent. tomcat (96 percent) uses most of the CPU. Processor_Info: For processor instance 1: %CPU= 99, %User= 99, %System= 1, %Nice= 0, %Idle= 0, %IOWait= 0, %softirq= 0, %irq= 0. For processor instance _Total: %CPU= 99, %User= 97, %System= 3, %Nice= 0, %Idle= 0, %IOWait= 0, %softirq= 0, %irq= 0. For processor instance 0: %CPU= 99, %User= 94, %System= 6, %Nice= 0, %Idle= 0, %IOWait= 0, %softirq= 0, %irq= 0. The alert is generated 

[Vipul Jindal]

what is the call manager version?

are u different version RTMT client?

thanks,

Vipul Jindal

[Sarg .]

no download the RTMT  from the callmanager  V 7.1.5.31900-3

[Vipul Jindal]

below is the most common bug related to tomcat in your version

CSCtj50884

Tomcat - java.lang.OutOfMemoryError due to large number of RTMT requests

As a workaround, restart the tomcat service

thanks,

Vipul Jindal

please rate if it helps!!

[Sarg .]

ok then this is a bug with the callmanager version. i was reading up on that bug and one of the mentioned work around was to turn off RTMT when it is not being used. Does that mean that if RTMT was not being used, I would not get those high utilization levels?

Thanks for all the help