We will be upgrading our infrastructure from 7.1(3b) to 9.X in the next few months, but we are also implementing a new CRM system for screen pops and ticket flow purposes with our Call Center. Their application calls for the the Cisco TSP to be installed on a server, which is 64Bit. The version of TSP that is on our CCM is 32 bit. I have found that 64 bit wasn't offered until 8.5, which I have deployed with several customers. My question is can we install the 64bit version and it work with our existing ccm version 7.1(3b), if not can the 32 bit TSP version be installed on a 64 bit server and made to function properly. The vendor doing the installation has stated that after the installation of the 32 bit version they don't see the TSP software installed.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...