Are you modifying the standard softkey template? If yes, then you can not.
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If it still does not work then please refer below:-
Cisco CallManager supports two types of softkey templates: standard and nonstandard. Applications that support softkeys can have one or more standard softkey templates that are associated with them; for example, Cisco CallManager has the Standard Feature and the Standard User softkey templates that are associated with it. You cannot modify standard softkey templates.
The administrator can copy, update, or delete nonstandard softkey templates by using softkey template configuration.
Copy standard softkey template, rename it and then try to modify.
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