This timer is timer (in seconds) to notify the another phones, example, timer is 6 (default), then after 6 seconds the notification will send to another phones (or visual or audio), after some seconds this message (notification) disappears. I need to configure the time that the notification is displayed to the customer, ie, before it disappears.
I'll test because the customers wants call pickup notification to another groups. Example, a supervisor works on 2 teams with different call pickup group. The call pickup works, but not the notification. The customers wants the call pickup notification (visual alert) on led permanently until the call is answer
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...