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Community Member

calls can not be transfered inside from reception

guys i have a slight issue.

Calls to the main office number is sent to unity express which plays prompts and then sends the call to the main recption.  the problem is when the call reaches the recptionist, the receptionist can not transfer the call. ...

i have change thed transfer pattern under telephony service to .T  the funny thing is that other users can transfer calls. it is only affecting the main recptionisht.

any ideas guys

5 REPLIES
Hall of Fame Super Red

calls can not be transfered inside from reception

Hi Max,

Is it just calls that have routed via CUE that can't be transferred

by the receptionist? Or do they have a problem doing transfers

in general?

Cheers!

Rob

Community Member

calls can not be transfered inside from reception

yeah, its just calls from CUE

Community Member

Re: calls can not be transfered inside from reception

Actually I have just tried something else. The calls are actually transferring from them CUE auto-attendant to the secretary when a caller ‘presses zero for operator’ . The call then reaches the operator but the operator cannot transfer the call. The receptionist has up to three lines. Now when I go to the auto-attendant on CUE and change the DN that transfers to the operator ( recptionist) to the second line of the receptionist’s phone, It all works well. And when a caller calls into the auto-attendant, it now transfers to the second line of the operator and she can transfer without problems.

There is only a problem when i tell CUE auto-attendant to forward to the first line of the operator( receptionist). What makes it even stranger is that the second line of the receptionist is configured the same way as the first.

Hmmm. Anyway, I got some debugs there that I cant really paste here but I will keep trying. ••L

Hall of Fame Super Red

calls can not be transfered inside from reception

Hi Max,

If this is CME maybe you could try setting Line 1 as an Octo-Line

just to test??

Cheers!

Rob

Community Member

Re: calls can not be transfered inside from reception

Thanks for having the will to help.   the cue and cme were just reloaded and it worked fine: strange, if you aske me..

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