We are running CUCM 8.6. One user, User A, has a number, say 1111. When someone calls 1111 it rings his phone and also rings User B who is at number 2222.
1111 is not forwarded to 2222. User A has a 7942, Jabber, and IP Communnicator. The digest user for User A's Jabber was User B because the Jabber device was Super Copied and not changed. User A is now the digest user.
User A and B only have their own devices in Controlled Devices. Dialed Number Analysis shows that dialing 1111 goes to 1111, not 2222.
check dependency records for your 1111 configured phone/extension and also check route plan report to see if anything else is configured with 1111 that has CFWD or CFWD unreguistered settings that are still pointing to 2222.
============================= Please remember to rate useful posts, by clicking on the stars below.
Please remember to rate useful posts, by clicking on the stars below.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...