Has anyone run into this issue before ? Please share your thoughts !!
I am running CCM 4.1.3 sr5d, I am experiencing a strange problem on this one specific phone. This phone (a 7940) was once assigned to a call center agent (CAD agent) and there were two extensions configured on this phone (32937 and 2937). Now that the agent is no longer with the company and I've deleted the extensions but for some reason when I dial 2937 the call get forworded to Unity even though 2937 is no longer exist in CCM. And so far I am not able to duplicate the problem on a different phone.
thanks very much in advance !! any feedback will be highly appreciated !!!
Re: calls forwarding to Unity on deleted extension
This is pretty common when numbers aren't completely removed.
Try this method via the Route Plan Report;
Deleting Unassigned Directory Numbers
This section describes how to delete an unassigned directory number from the route plan report. Directory numbers get configured and removed in the Directory Number Configuration window of Cisco CallManager Administration. When a directory number gets removed from a device or a phone gets deleted, the directory number still exists in the Cisco CallManager database. To delete the directory number from the database, use the Route Plan Report window.
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