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Calls from UCCX to Unity Callhandler carry DTMF over and immediately chose option1 -Error!

seancoyle1
Level 1
Level 1

I am working on an issue for a customer that is having the following problem.  Calls coming into a main Auto Attendant script give the following option for pressing 1.  To dial by extension or to dial by name press 1.  When you press 1 the 1 carries through to the Unity and immediately go to the Directory handler which is on option 1.  I cannot figure out how to make the UCCX pause long enough after pressing 1 to keep it from carrying the tone over to the Unity.  It's amazing how fast the Unity answers as I cannot press the 1 quick enough for it to not carry the 1 tone over to the Unity and thus rendering Dial by Extension useless.  How would I keep this behavior from happening?

1 Reply 1

Clifford McGlamry
Spotlight
Spotlight

Fairly easy to fix.  Can you post your script?

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