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New Member

Calls getting dropped at Agents phone

After answering the call by agents, the call gets dropped. During the time there is no voice hearing from the customer end. This is happening randomly at each agent.

2 REPLIES
Bronze

Re: Calls getting dropped at Agents phone

What version of CUCM and is it IPCCX or ICM? Do you have enough licenses installed.

New Member

Re: Calls getting dropped at Agents phone

CUCM - ver 6.0

ICM - ver 7.2

Yes I have enough licenses.

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