Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
You may experience some slow load times, errors, and slight inconsistencies. We ask for your patience as we finalize the launch. Thank you.

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Calls in queue drop when first call is answered

 
 When all agents are busy and there are multiple calls in queue, at the point a call gets routed to an agent and answered from queue, the other calls in queue hear the disconnect prompt.

This is CME 9.1 on  Version 15.0(1r)M16

 

application
 service queue flash:app-b-acd-2.1.2.3.tcl
  param queue-len 30
  param aa-hunt1 7426701
  param queue-manager-debugs 1
  param number-of-hunt-grps 1
 !
 service KCC flash:app-b-acd-aa-2.1.2.3.tcl
  paramspace english index 1
  param handoff-string KCC
  paramspace english language en
  param call-retry-timer 15
  param service-name queue
  param drop-through-option 1
  param second-greeting-time 60
  paramspace english location flash:
  param drop-through-prompt _TYFC.au
  param send-account true
  param max-time-vm-retry 3
  param voice-mail 1426900
  param max-time-call-retry 1400
  param aa-pilot 7427701
  param number-of-hunt-grps 1

 

 

Thanks in advance.

HHe

  • IP Telephony
Everyone's tags (1)
4 REPLIES
New Member

Are you sure you don't mean

Are you sure you don't mean CCX, not CME? Agents are normally associated with Contact Center and queues are designed to route the calls properly. Sounds like a set step would be wrong in the script.

New Member

Yes, this is CME using the

Yes, this is CME using the TCL script to allow for some queuing and aa functionality.
 

Try this , see if that helps.

Try this , see if that helps...

 

param queue-len number

Router(config-app-param)# param queue-len 15

Sets the maximum number of calls allowed in each ephone hunt group's call queue used by Cisco Unified CME B-ACD.

number—Number of calls that can be waiting in the call queue for each ephone hunt group. The range is from 1 to 30. The default is 10.

New Member

CME 9.1 needs the versions of

CME 9.1 needs the versions of the TCL script listed below in order to avoid the weird queueing issues.

 

app-b-acd-3.0.0.2.tcl

app-b-acd-aa-3.0.0.2.tcl

 

74
Views
0
Helpful
4
Replies