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Calls not answered on handset pickup

Hello all,

I have an issue with a couple of phone that when the user picks up the reciver the call is not picked up untill the user presses on the line that is ringing. I have tried to do a "no auto-line" and then doing "auto-line" under the ephone that im having problems and doing a reset, still did not help.

We have 3 phones and their button 1 is setup as an overlay of dns and those dns are a memeber of a hunt, in this way when the hunt recives a call, all the phone will ring. With 1 of the phone lets say "phone2" im not having any problem  when the user lifts the handset the call is answered. we then disconenct the call and try again this time we test to pickup the call on phone1, all the phone rings user picks up the handset on phone1, the call is not answered until user presses on line1. Same thing with phone3 call is not answered untill user press on line1.

Config of ephone:

ephone  1

mac-address 1111.1111.1111

ephone-template 1

max-calls-per-button 2

type 6921

button  1o11,12,13,14,15,20,21 2:1

ephone  2

mac-address 2222.2222.2222

ephone-template 1

max-calls-per-button 2

type 6921

button  1o12,11,13,14,15,20,21 2:2

ephone  3

mac-address 3333.3333.3333

ephone-template 1

max-calls-per-button 2

type 6921

button  1o13,11,12,14,15,20,21 2:3

Config of ephone-dn:

ephone-template  1

softkeys idle  Newcall Redial

softkeys seized  Redial Endcall

softkeys connected  Endcall Trnsfer Hold

softkeys ringing  Answer

after-hours exempt

paging-dn 99

type 6921

ephone-dn  1  dual-line

number 2001

label Dial Out

ephone-dn  2  dual-line

number 2002

label Dial Out

ephone-dn  3  dual-line

number 2003

label Dial Out

ephone-dn  4  dual-line

number 2004

label Dial Out

ephone-dn  5  dual-line

number 2005

label Dial Out

ephone-dn  10  dual-line

number 2010

ephone-dn  11  dual-line

number 2011

label Agent 1 - 2001

huntstop channel

ephone-dn  12  dual-line

number 2012

label Agent 2 - 2002

huntstop channel

ephone-dn  13  dual-line

number 2013

label Agent 3 - 2003

huntstop channel

ephone-dn  14  dual-line

number 2014

label Agent 4 - 2004

huntstop channel

ephone-dn  15  dual-line

number 2015

label Dispatch - 2005

huntstop channel

ephone-dn  20  dual-line

number 2020

label Manager - 2010

huntstop channel

Config of ephon-hunt

ephone-hunt 1 sequential

pilot 2000

list 2011, 2012, 2013, 2014, 2015, 2020, 2021

timeout 120, 120, 120, 120, 120, 120, 1

statistics collect

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