Hello all,
I am CME 7.1. I have done following configuration to divert call from PSTN to the agents.
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 1
param drop-through-option 1
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 4000
paramspace english location flash:
param second-greeting-time 60
param drop-through-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 4220
param max-time-call-retry 700
param service-name app-b-acd
!
service app-b-acd flash:app-b-acd-3.0.0.2.tcl
param queue-len 2
param aa-hun1 4500
param number-of-hunt-grps 1
param queue-manager-debugs 1
!
ephone-hunt 1 longest-idle
pilot 4500
list 4102, 4101
timeout 10, 10
!
My requirement is when a call comes to 4000 extension, it should play welcome prompt & after that it should transfer to agent-1 "4101 Ext" if agent-1 does not answer in 10sec it should forward to agent-2 "4102" & if agent-2 does not answer call should go back to the queue.
Currently if i dial hunt group 4500 its ringing to 4102 for 10 sec then 4101 but no welcome prompt or any other prompt is playing.
Currently if i am dialing 4000 extension either internally or from PSTN i can hear " Thank you for calling you have entered invalid key for sale press1 for customer service press2....
Can any body tell me whats wrong with my configuration & why the call is not hitting the Hunt Group number ?
Regards,
Anis
