Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Calls not forwarding to Hunt Group - BACD

Hello all,

I am CME 7.1. I have done following configuration to divert call from PSTN to the agents.

application

service aa flash:app-b-acd-aa-3.0.0.2.tcl

  paramspace english index 1

  param number-of-hunt-grps 1

  param drop-through-option 1

  param handoff-string aa

  paramspace english language en

  param max-time-vm-retry 2

  param aa-pilot 4000

  paramspace english location flash:

  param second-greeting-time 60

  param drop-through-prompt _bacd_welcome.au

  param call-retry-timer 15

  param voice-mail 4220

  param max-time-call-retry 700

  param service-name app-b-acd

!

service app-b-acd flash:app-b-acd-3.0.0.2.tcl

  param queue-len 2

  param aa-hun1 4500

  param number-of-hunt-grps 1

  param queue-manager-debugs 1

!

ephone-hunt 1 longest-idle

pilot 4500

list 4102, 4101

timeout 10, 10

!

My requirement is when a call comes to 4000 extension, it should play welcome prompt & after that it should transfer to agent-1 "4101 Ext" if agent-1 does not answer in 10sec it should forward to agent-2 "4102" & if agent-2 does not answer call should go back to the queue.

Currently if i dial hunt group 4500 its ringing to 4102 for 10 sec then 4101 but no welcome prompt or any other prompt is playing.

Currently if i am dialing 4000 extension either internally or from PSTN i can hear " Thank you for calling you have entered invalid key for sale press1 for customer service press2....

Can any body tell me whats wrong with my configuration & why the call is not hitting the Hunt Group number ?

Regards,

Anis

  • IP Telephony
Everyone's tags (6)
1 REPLY
Hall of Fame Super Gold

Calls not forwarding to Hunt Group - BACD

You also have to look at dial-peer and translations.

Take "debug voice application script" with "term mon".

526
Views
0
Helpful
1
Replies