Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Calls not hitting gateway

Hi,

  I have Cisco 2911 connected as Gateway to Call Manager via MPLS

 

Call Manager :- Ho

Gateway :- Remote

Call Manager and Gateway Connected via MPLS Network

 

Problem

 

1)Extensio to Extension Calls Working

2)But remote suers are not able to make any PSTN Calls

3)Created Router pattern, CSS ,aprtations

4)DNA shows ROUTER THIS PATTERN but still no Calls hittig Gateway and Outgoing /incoming calls not working

 

 

 Please help asap

 

 

29 REPLIES

what type of GW is it? SIP? H

what type of GW is it? SIP? H.323? MGCP?

What is the IOS version?

what is the PSTN connectivity? T1/E1 PRI? FXO? SIP?

Route pattern is associated with Route List or directly with Gateway?

if you enable "debug voice ccapi inout" on the gateway, do you get to see the logs when making the test calls?

if so, could you please attach that file here with running config of the GW?

//Suresh Please rate all the useful posts.
VIP Purple

I n addition to what Suresh

I n addition to what Suresh has asked, was this working setup or stopped suddenly?

what is the CUCM version ?

 

regds,

aman

New Member

HI Aman/Suresh CUCM:10

HI Aman/Suresh

 

CUCM:10.X

Gateway:-MGCP

PRI

New Setup

I will attach debug shortly

 

VIP Purple

Is PRI UP and GW registered

Is PRI UP and GW registered to CUCM?

can u also share output of  show isdn status and show controller E1?

regds,

aman

New Member

PRI UP controller line code:-

PRI UP

 

controller line code:- HDB3 

primary net 5

 

Also attached route pattern

1)LOCAL LANDLINE/MOBILE VADODRA

2)\STD LANDLINE/MOBILE VADODRA

3)ISD LANDLINE/MOBILE VADODRA

 

HiCan you share : "sh ccm

Hi

Can you share : "sh ccm-manager"  from your gateway ?.And take screenshot from your gateway configuration from your CUCM?.

 

Thanks

please rate all useful ifnormation

New Member

CCM manager screensohti have

CCM manager screensoht

i have taken remote so the other system bit slow

 

signifcant digit:- 4

CSS:-ISD Vadodra

 

Hello Sorry , i am unable to

Hello

 

Sorry , i am unable to see anything.Can you chech the name under sh ccm-manger from the router , same name of your router on CUCM?. as the below example:-

sh ccm-manager

R1.cisco.com

 

on CUCM - Device-gateway-R1.cisco.com. The both names should be same .

Also , on Cisco Voice gateway try to do the below:-

router(config)#no mgcp

router(config)#mgcp

 

Thanks

please rate all useful information

New Member

Hi Islam names are same so

Hi Islam

 

names are same so its geristered with Call Manager

 

I did mgcp ad no mgcp but no go

 

VIP Purple

If all configs and

If all configs and registration are fine, can u try restarting Call Manager service ?

 

regds,

aman

New Member

HI Aman/IslamRoute pattern

HI Aman/Islam

Route pattern/show running i have attached before

i have mgcp bind commands also there and reloaded the gateway

 

 

VIP Purple

Under Route pattern , in

Under Route pattern , in Discard digits what have u selected?

hello1- What did you hear

hello

1- What did you hear when you dial external call , busy tone , or what?.

2- Did you check the ip address of your VG on CUCM , matches same ip of your interface which is used on bind commands ?.For example

interface vlan 302

ip address 10.1.1.254 255.255.255.0

 

mgcp bind media source-interface vlan302

mgcp bind control source-interface vlan302

 

On CUCM-Gateway - the ip address should be 10.1.1.254 . if you did not find it same , you have to disbale bind commands  and enable bind commands again .

3-Can you confirm that you use correct CSS under VG configuration?.

4-Can you share one of route pattern configuration , you have on discard digits "predot"?.

 

Thanks

please rate all useful information

New Member

Yes its VLAN 100 and the VLAN

Yes its VLAN 100 and the VLAN 100 ip address is shown with registrtion

 

CSS::- CSS-ISD- VADODRA

VIP Purple

what happens when call is

what happens when call is made from outside to this E1-PRI?

 

any logs on GW come or not ?

try doing debug  isdn q931

regds,

aman

hellobesides Aman , can you

hello

besides Aman , can you confirm when you try to dial a RP it match correctly or it matches other RP, please check from your IP Phone , what did you see?.

 

Thanks

please rate all useful information

New Member

i did DNA it was coming

i did DNA it was coming perfectly fine, i do not get any thing on debug isdn q931

i tired DNA with Local and STD both show right CSS and Route pattern

 

i dial 0 get the dial tone n then i get fast busy tone wen i disl the number

VIP Gold

Can you attach "show log"

Can you attach "show log" from router, just want to make sure that calls are hitting to gateway or not.

 

Suresh

New Member

Hiplease find the logs

Hi

please find the logs

Pull CallManager traces as

Pull CallManager traces as well as "debug mgcp packet", "debug voice ccapi inout", and "debug isdn q931" from gateway.  Turn on "service sequence-numbers" on the gateway.

New Member

Hi GuyzzSorry for late reply

Hi Guyzz

Sorry for late reply the issue is resolved below PRE DOT potion in Route Pattern there was 1 more 0 by mistakenly put so call was not going out now it resolved

 

Thanks you all for your support

VIP Purple

thanks for update.[+5] to

thanks for update[+5]

[+5] to Kamal/Suresh(2) /Brian for participation.

regds,

aman

VIP Purple

check CSS and partition for

check CSS and partition for the phone from which u are making outgoing.

 

New Member

Please find the attachement

Please find the attachement

 

my boardline # 0265(code) and actul # 33XXXXX

Hi could you please collect

Hi

 

could you please collect the CCM traces for a test call and include the calling# and called number?

 

 

//Suresh Please rate all the useful posts.

HiThanks for update ,1-can

Hi

Thanks for update ,

1-can you check that your VG under CUCM has correct CSS which include partitions under your existing Route patterns ?.

2-Can you share one of your Route pattern?.

3- Did you apply mgcp bind commands?

4-Ok , if VG is registered . Can you check that VG is registered with the correct IP address   ?. 

 

Thanks

please rate all useful information
 

VIP Purple

Can u please provide expanded

Can u please provide expanded snapshot of any route pattern ?

 

regds,

aman

New Member

Hi,There are only Route

Hi,

There are only Route Pattern no route list

 

no output of :debug voice ccapi inout

 

I am attachig the sh runn

New Member

Off Topic: I think you are

Off Topic: I think you are not supposed to dial from a HO phone to remote gateway via MPLS. TRAI violation.

725
Views
25
Helpful
29
Replies
CreatePlease to create content