So, I have the user MOH file playing while the callers are in queue, then when an agent gets selected it should play the network MOH which is simply a ringback tone that I recorded. There is nothing I can do to get this system to play anything but what is in audio stream 1. Right now I have double checked that there are no common device configurations selected for anything. The UCCX ports now have the ringback tone for both network and user moh, the CTI route points all have the same thing, nothing is on the lines. The default MOH in the service parameters is set for the ringback file to be played for both network and user moh. So, nothing is set to play audio stream 1..NOTHING! but that is the only thing that gets played and the only way I can change it is to move the file to stream 1.
I have reset the ip media streaming app service multiple times, reset the moh servers, you name it, I have done it.
I do not think that I am making myself clear. I know that the ringback file works because if I configure audio stream 1 with that file, it plays. Literally, the only MOH file this system will play is whatever is configured in audio stream 1. Right now, I have nothing configured to play the file in audio stream 1 yet that is the only file that plays.
Actually you do it in UCCX Administration but it is the same for phones, you have a user moh and a network moh, device pool, MRGL etc. The same thing happens with phones too, it isn't limited to the contact center.
I resolved the problem. After looking at a trace, I discovered that the jtapi port that was handling the call was actually on the secondary uccx server and those ports were not set up properly. It never occurred to me that would be the case. Once I made the proper adjustments, the correct moh file was played.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...