I have a customer who is facing problem with calls coming @ reception.
The call flow of customer is " on main number one welcome prompt is playing (via unity connection 1.x) the welcome prompt has option of for operator press 0 & for Direct Extension press 1, if a caller press 0 then call goes to reception, & on receptionist desktop Attendant Console software is running & receptionist recivess call via attendant console.....
The problem is When a caller press 0, so instead of call goes to receptionist, it goes on silent continuously... i restarted CTI & Attendant Console service then problem resolved but after 3 days the problem came back again with the same situation !!!
My customer has CCM 5.1 + Unity Connection 1.X !!!
can any one suggest what could be the problem or what should i do ???
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...