Yes, There are many configurations about transalations pattern. The Customer inform to me that He have another IP Phone running SCCP and worked. He is verify this problem only 7821 that use the SIP Protocol.
This issue is specific to SIP Firmware phone tracked under below defect.
CSCso49790 - SIP Phone No Alert name in placed Calls history
Symptom: SIP Phone do not have alert name in placed calls history when hit translate pattern.
Conditions: Environment: CCM:22.214.171.12421-2 Phone load: 126.96.36.199 Translation Pattern: 24999 ->24010 Phone A 7945 DN 24002 Phone B 7911 24010, and Alert name is configured Steps: 1. A call 24999, B will ring for the translation pattern. 2. B answer A. then end the call, check A's placed calls history
A only shows 24999 in placed call history, and no Alert name displayed
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