11-20-2013 09:44 AM - edited 03-16-2019 08:30 PM
Hi all, hope everyone is well !!
I have a few users with cell phone that I am not able to reach when they're roaming out of country (South America in this case). I can call them from my cell phone but not from my IP phone. I can see the call exits the system but then after a few seconds I am getting a system message saying "your call can not be completed as dialed .... ). I am running CUCM 7.1.3 with H.323 gateway and PRI's.
Thanks all in advance for any inputs / suggestions !!
Danny
11-20-2013 10:25 AM
What does the debugs on the GW say???
I'd assume this is a bit more on the telco side than on CUCM or the GW
HTH
java
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11-20-2013 10:53 AM
hey Java !! how's are you my friend ?? hope all is well !!
I suspect the issue is on the Telco side. But I was thinking if there is any timer setting on CUCM or at the gateway that we can adjust since the user is roaming and it takes longer than normal to connect the call.
Thanks Java !!! I appreciate your reply !!
Danny
11-20-2013 01:51 PM
Dong fine, hope you're doing fine as well.
I'd look at the GW and some debugs to confirm that before trying to tweak any timer, either it's taking more time for the call to be established, or the telco has problems with the routing, but you need to look at the debugs first.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
11-20-2013 03:28 PM
Use E.164 numbering for your mobiles
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