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Calls to prompt management get disconnected

Hello,

 

I have a client who is trying to change their auto attendant message, but gets an error when trying to login with the admin account  when calling the prompt management line. She gets prompted with "Are you still there" and then disconnected. I did not do the initial configuration of this router.  Here is some of the pertinent running config lines.

 

From the router:

!
dial-peer voice 2000 voip
 description ** cue voicemail pilot number **
 translation-profile outgoing XFER_TO_VM_PROFILE
 destination-pattern 600
 b2bua
 session protocol sipv2
 session target ipv4:10.1.10.1
 voice-class sip outbound-proxy ipv4:10.1.10.1
 dtmf-relay rtp-nte
 codec g711ulaw
 no vad
!
dial-peer voice 2001 voip
 description ** cue auto attendant number **
 translation-profile outgoing PSTN_CallForwarding
 destination-pattern 60.
 b2bua
 session protocol sipv2
 session target ipv4:10.1.10.1
 no voice-class sip outbound-proxy
 dtmf-relay rtp-nte
 codec g711ulaw
 no vad
!
dial-peer voice 2012 voip
 description ** cue prompt manager number **
 translation-profile outgoing PSTN_CallForwarding
 destination-pattern 602
 b2bua
 session protocol sipv2
 session target ipv4:10.1.10.1
 voice-class sip outbound-proxy ipv4:10.1.10.1
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!

 

From the CUE

 

ccn application autoattendant aa
 description "autoattendant"
 enabled
 maxsessions 6
 script "symmetry_main.aef"
 end application

ccn application ciscomwiapplication aa
 description "ciscomwiapplication"
 enabled
 maxsessions 6
 script "setmwi.aef"
 parameter "CallControlGroupID" "0"
 parameter "strMWI_OFF_DN" "A801"
 parameter "strMWI_ON_DN" "A800"
 end application

ccn application msgnotification aa
 description "msgnotification"
 enabled
 maxsessions 6
 script "msgnotify.aef"
 parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
 parameter "DelayBeforeSendDTMF" "1"
 end application

ccn application promptmgmt aa
 description "promptmgmt"
 enabled
 maxsessions 6
 script "promptmgmt.aef"
 parameter "appManagementScript" ""
 end application

ccn application recruitertodrouting aa
 description "recruitertodrouting"
 enabled
 maxsessions 6
 script "recruitertod.aef"
 parameter "Closed" "207"
 parameter "OnePMto6pm" "211"
 parameter "NineAMto1pm" "209"
 parameter "MaxRetry" "3"
 end application

ccn application voicemail aa
 description "voicemail"
 enabled
 maxsessions 6
 script "voicebrowser.aef"
 parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
 parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
 end application

ccn engine
 end engine

ccn reporting historical
 database local
 description "se-10-1-10-1"
 end reporting

ccn subsystem sip
 gateway address "10.1.10.2"
 dtmf-relay rtp-nte
 end subsystem

ccn trigger http urlname msgnotifytrg
 application "msgnotification"
 enabled
 maxsessions 2
 end trigger

ccn trigger http urlname mwiapp
 application "ciscomwiapplication"
 enabled
 maxsessions 1
 end trigger

ccn trigger sip phonenumber 600
 application "voicemail"
 enabled
 maxsessions 6
 end trigger

ccn trigger sip phonenumber 601
 application "autoattendant"
 enabled
 maxsessions 6
 end trigger

ccn trigger sip phonenumber 602
 application "promptmgmt"
 enabled
 maxsessions 6
 end trigger

ccn trigger sip phonenumber 603
 application "recruitertodrouting"
 enabled
 maxsessions 6
 end trigger

 

I'm not sure where the error is and why this all of a sudden stopped working. Any help would be appreciated.


Thank you

 

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