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Community Member

Can BAT be used to bulk import zero out numbers for mailboxes?

How can we bulk import data for the Caller Input "Transfer to Alternate Contact Number"?

4 REPLIES
Hall of Fame Super Red

Can BAT be used to bulk import zero out numbers for mailboxes?

Hi Bill,

You can use the Bulk Edit utility to perform this task. If

you can provide your version we can provide the steps

Cheers!

Rob

Community Member

Re: Can BAT be used to bulk import zero out numbers for mailboxe

Rob,

We’re using Unity Connection 8.6.

One thing I was planning to use was to set up a copy of our mailbox template with the Caller Input setup since we usually get several mailboxes/users who all use the same zero out number to get to a group admin secretary.

Can the bulk edit do a different number for each mailbox? I’ve used bulk edit for other things but always used it to set a common value across multiple mailboxes. Guess that would apply in my case….find those people who all use the common zero out number and set them with bulk edit.

Bill

Hall of Fame Super Red

Can BAT be used to bulk import zero out numbers for mailboxes?

Hi Bill,

Well, you are most correct in that you will only be able to Bulk Edit

groups of users with the same 0 caller input key at the same time. At least with 8.6

you can select the users in a random pattern when selecting who to edit at any given time.

With 7.x the choices when selecting the Bulk Edit are much more limited.

Don't forget that changes to Templates are not retroactive and are only applied to users created

after the Template has been changed. (sorry, you probably know this )

Just as an FYI...you might be interested in this;

After the user has been setup "once" with a Dial 0 (or any other key) via Caller Input they can

actually edit the numbers themselves going forward. So if you build the Dial Zero they can control where it goes

from then on

Specifying keys that transfer to alternate contact numbers for a user, and optionally specifying the alternate contact numbers. (When an administrator configures a key to transfer to an alternate contact number, the user can edit the alternate contact number for the key by using the Connection personal settings conversation.)

http://www.aboutcisco.biz/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag120.html#wp1052130

About Alternate Contact Numbers

Alternate contact numbers allow you to offer callers the option to transfer to other numbers by pressing a key as they listen to your greeting. An alternate contact number can be the extension for an operator or for another user (such as a supervisor or coworker), or any other number where you or another person can be reached.

Your Cisco Unity Connection administrator determines which keys callers can press to transfer to alternate contact numbers; you may be able to specify up to 12 alternate contact numbers (one for each key on the phone keypad).
Changing Your Alternate Contact Numbers

To specify an alternate contact number outside your organization, begin with any access code needed to make an external call (for example, 9). For long-distance numbers, include the applicable dialing codes (for example, 1 and the area code).

Tip When you specify an alternate contact number, you may want to update your greetings to include the information (for example: "I am away from my desk right now. Leave a message at the tone, or press 4 to transfer to another sales representative.").

This section contains two procedures. Do the applicable procedure, depending on whether you are using the phone keypad or voice commands.

To Specify an Alternate Contact Number by Using the Phone Keypad

Step 1 Call and log on to Connection.

Step 2 At the Main menu, choose the options Setup Options > Alternate Contact Numbers.

Note Connection plays the prompt to configure alternate contact numbers only when one or more keys are configured to transfer to an alternate contact number.

Step 3 Follow the prompts to specify one or more alternate contact numbers. The prompts tell you which keys can be used to transfer to alternate contact numbers.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/phone/7xcucugphone160.html

Cheers!

Rob

Community Member

Can BAT be used to bulk import zero out numbers for mailboxes?

Rob,

Thanks for all the good info.

Bill

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