Can CME user hear DISCONNECT tone on local calls???

[Andrei Fokin]

Hello! Can help me anybody?

Our customer report me about "problem". We installed in customer office CME on ISR Cisco 3845. Local telephone users (registred on CME) don't hear disconnect tone (short tones) after hanging up at the end of  connection. Customer tell me that he can hear this signal earlier. I can't find in documents that he can hear this signal and I think that he can't hear disconnect tone. Can anybody advice me or give a link on the documents?

Thank.

[paolo bevilacqua]

Who is hanging up ? If they are, can't obviously hear any tone.

[Andrei Fokin]

Sorry, for my english. Calling user dont't hear short tones when called user hang up....

[paolo bevilacqua]

Who is the calling user ? Which type of telephone lines are using calling and called user ?

[Andrei Fokin]

For exapmple, this users don't hear short tones when one of this user hang up:

ephone-dn  500  dual-line
number 1700
pickup-group 28
label User1 1700
nameUser1

corlist incoming InGr3-98
!
ephone-dn  501  dual-line
number 1701
pickup-group 28
label User2 1701
name User2
corlist incoming InGr3-98

ephone-dn  701  dual-line
number 0021

name Group21

ephone  500
video
mac-address 0023.331A.4C1A
type 7960
button  1o500,708
!
ephone  501
mac-address 0025.8419.1559
  type 7911
button  1o501,708

ephone-500[71] Mac:0023.331A.4C1A TCP socket:[9] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 11/9 max_streams=0 + Video
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:8
IP:10.66.222.190 50751 Telecaster 7960  keepalive 2761 max_line 6 available_line 3
button 1: dn 500 number 1700 CH1   IDLE         CH2   IDLE         overlay shared with monitor-ring
overlay 1: 500(1700) 708(0028)

Preferred Codec: g711ulaw

ephone-501[72] Mac:0025.8419.1559 TCP socket:[45] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 12/12 max_streams=5
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9
IP:10.66.222.26 52020 7911  keepalive 2860 max_line 1 available_line 1
button 1: dn 501 number 1701 CH1   IDLE         CH2   IDLE         overlay shared with monitor-ring
overlay 1: 501(1701) 708(0028)
Preferred Codec: g711ulaw

[paolo bevilacqua]

Please answer these questions:

Who is the calling user ? Which type of telephone lines are using calling and called user ?

[Andrei Fokin]

Саlling user 1701, called 1700. Both user use overlaid lines.

[paolo bevilacqua · Accepted solution]

Sorry, I did not understood that.

CME does not give disconnect tones for ephone to ephone calls. The display returns to "idle" and that is the normal behavoir.

[Andrei Fokin]

I'm do not understood too, but my customer try to convince me that he hear disconnect tones earlier and in one day this tones have ceased to sound. 

I could not convince the customer of that that these signals should not be audible. Thank you very much for your reply.

[paolo bevilacqua]

May be they made a little confusion and they refer to calls made to an external number. In that case, disconnect tones should be heard when the remote party hang up.