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Community Member

Can dial local number in Germany but not Cell?

Does anyone know of a reason why a user can call a home/business phone from the US to Germany but not a cell phone in Germany (Just get a busy tone).

Digit Collection Timeout has been extended with no luck.

Dial Pattern is set to 9011T with no luck.

Have even removed all dial patterns and added a user defined 9[0-9]T with no luck...

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Gold

Re: Can dial local number in Germany but not Cell?

Try setting sending-complete ?

Your call may be just correct and turn out to be a telco routing issue. Rare, but may happen.

So let's see the trace first.

10 REPLIES
Community Member

Re: Can dial local number in Germany but not Cell?

Hi

Can you post a debug isdn q931 and a debug voice dialpeer inout of a failed call.

Community Member

Re: Can dial local number in Germany but not Cell?

Will do tomorrow as I am not in the server room.

FYI,

I tried to call two separate cell phones in Germany with same results.

Local numbers are 13 digits and cell phones are 12...my head hurts trying to figure this out..

Thanks

Hall of Fame Super Gold

Re: Can dial local number in Germany but not Cell?

Your call may be just correct and turn out to be a telco routing issue. Rare, but may happen.

But let's see the trace first.

Hall of Fame Super Gold

Re: Can dial local number in Germany but not Cell?

Try setting sending-complete ?

Your call may be just correct and turn out to be a telco routing issue. Rare, but may happen.

So let's see the trace first.

Silver

Re: Can dial local number in Germany but not Cell?

Do you use the 9@ NANP as this will be more explicit from the 9011T pattern- maybe the 9@ for Germany is fixed for 12 digits.Create an exact route pattern for the Germany Mobile and test again so you bypass any other route - what does the q931 show?

Community Member

Re: Can dial local number in Germany but not Cell?

Hi All,

I hope I am doing this correctly.

Here is the q931

Called Party Number i = 0x91, '0114917278xxxxx'

Plan:ISDN, Type:International

012406: Sep 30 16:45:21.838: ISDN Se0/2/0:23 Q931: RX <- STATUS pd = 8 callref = 0x818E

Cause i = 0x80E3A1 - Information element not implemented

Call State i = 0x01

012407: Sep 30 16:45:21.938: ISDN Se0/2/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x818E

Cause i = 0x809C - Invalid number format (incomplete number)

Hall of Fame Super Gold

Re: Can dial local number in Germany but not Cell?

That's not correct:

Plan:ISDN, Type:International

Known problem, router is incorrectly setting pan/type when it sees 011

Configure

int s0/2/0:23

isdn map address . plan unknown type unknown

Community Member

Re: Can dial local number in Germany but not Cell?

Please forgive my ignorance..

I am not running any routers.

I have 2 switches and then the Pix.

Could you please clarify?

Never-mind, I believe you are talking about the router coming in then going to the PBX.? I think.. ;)

Hall of Fame Super Gold

Re: Can dial local number in Germany but not Cell?

Yes, the voice gateway is actually a router.-

Community Member

Re: Can dial local number in Germany but not Cell?

Problem Solved!

Thank you very much!

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