We are running CUCM 7.1.5 and Unity Connection 7.1.5ES33. What I am looking to do is build a schedule for a location of ours overseas.
During business hours, the callers that reach the main CallHandler (82XXX) are to listen to the Standard greeting, and the list of Caller Input options available to them. This CH uses the standard "All Hours" schedule and has worked fine in the past.
What the users now want is for afterhours calls to 82XXX to be routed to alt extension 60XXX (which is a generic mailbox). This 60XXX mailbox is listed as a Caller Input option from the Callhandler and works currently.
I built a new Schedule and marked the open hours as 08:30 to 17:30 local time. I applied this new schedule to the original Callhandler, and updated the transfer rules so that "Closed" is set to transfer to the 60XXX mailbox.
>Enabled With No End Date and Time
>Transfer Calls To:
>Release to Switch
Testing this, both during and after the business hours locally at this site, all I reach is the main 82XXX greeting, and the listed Caller Input options, which repeat.
I am not sure what else I would need to configure to have this call route as expected during and after hours.
I am with Chris D. on this one. I would think that your after hours ("Closed") option would go to the greeting for 60xxx instead of being transferred to the extension. If 60xxx is an actual DN that forwards back to VM that would explain the loop you find yourself in.
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