Can I use Attendant Console and existing Phone at the same time?
Hi all, I have an existing Line group that has several users that when called, it broadcasts to all users in the group. This is a high traffic Line group and I would like to give the option of using the existing phone or Attended Console. However, I've setup a test pilot point using my extension and a co-workers and it works whenever, I have the attendant console software open and logged in but, if I call it without being logged it does not ring my extension in fact I believe it sounds like its put on hold and seems to go no where.
Is there a way to give me an option of using the attendant console and phone? Not sure if this makes a difference but, most calls come from the main DID which is a call handler. Callers choose the specific line group off the call handler then sends it to Call Manager where it broadcast to the phones that are in the LG. I also should add the test Pilot Point is not the actually Hunt Pilot of the line group yet, I'm still in the testing phase until I can determine how to properly move over the Hunt Pilot number.
We are using Cisco Unified Communications Manager Business Edition 184.108.40.2060-13
Re: Can I use Attendant Console and existing Phone at the same t
It sounds like you have configured your AC pilot point Hunt Group Members to route to "Direct call to , line X" instead of "Call directory number X". When you add members to the hunt group add a Device Member instead of a User Member and you'll be able to deliver calls regardless of users being logged to the attendant console application.
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