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New Member

Can no longer dial via the SIP trunk by pressing 9 first

Our customer used to have a choice where they could dial outbound via the ISDN 30 (E1) if they dialled the number without pressing a 9 first and if they pressed 9 first the call would go out via the SIP trunk.

For some reason this has stopped working if you press 9 and dial the number the call doesnt seem to go anywhere.

The config is attached and the SIP dial-peer is 1 if anyone can see any issues. that would be much appreciated.                

  • IP Telephony
1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Can no longer dial via the SIP trunk by pressing 9 first

Your provider is rejecting your call..Says IP not authorised. You may need to check with them why they are rejecting your call...

Aug 29 14:59:50.593: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

SIP/2.0 403 IP not authorised

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
5 REPLIES
VIP Super Bronze

Can no longer dial via the SIP trunk by pressing 9 first

Andy

Can you send a "debug ccsip messages"

Please rate all useful posts

"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

Re: Can no longer dial via the SIP trunk by pressing 9 first

Hi, Thanks for comming back so quick.

I've attached a debug ccsip messages log there is a bit off ISDN activity in there as well

Im not on-site but i have a Soft phone connected to the system from my laptop.

I made a test call to my mobile without dialing 9 which went via the ISDN line and was succesful

I then made a test call dialing 9 first to my mobile and got the BT woman saying number not recognised

my mobile number ends in 434024

VIP Super Bronze

Can no longer dial via the SIP trunk by pressing 9 first

Your provider is rejecting your call..Says IP not authorised. You may need to check with them why they are rejecting your call...

Aug 29 14:59:50.593: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

SIP/2.0 403 IP not authorised

Please rate all useful posts

"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

Re: Can no longer dial via the SIP trunk by pressing 9 first

That was a quick fix, it does appear they authenticate our SIP-Trunks via IP and have the wrong public address listed on there system

VIP Super Bronze

Can no longer dial via the SIP trunk by pressing 9 first

Glad I could help. Thanks for the ratings and dont forget to keep coming back to the forum if you need any help.

Please rate all useful posts

"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
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