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New Member

Can not call from PSTN, mobile...to added ATA, IP Phone...to CCM 4.1(3)sr3c

I am using CCM ver 4.1(3)sr3c and geting big problem as follows:

- After adding new devices to CCM: ATA 186, IP Phone... with specific DNs. I can call from these devices outside to PSTN, mobile...but can not call inside from PSTN, mobile to the DN assigned to these device and got "unassigned number". I can not call inside unless reboot the CCM server. This make me uncomfortable when adding new devices.

- My system diagram:

PSTN, mobile--AS5300,5400GW--gk--CCM--ATA,IPPhone...

pls help me!!!

thanks in advance

4 REPLIES
Silver

Re: Can not call from PSTN, mobile...to added ATA, IP Phone...to

New Member

Re: Can not call from PSTN, mobile...to added ATA, IP Phone...to

Thanks much for your support

That means each time I add a new IP Telephone to the CCM I must reboot the CCM server or just restart the CCM service (equivalent to re-run CCM.exe) in order to make the device registed with CCM. If true, it is very inconvenient for me cos I frequently add new devices.

Regards,

New Member

Re: Can not call from PSTN, mobile...to added ATA, IP Phone...to

Nguyen, You dont need to reboot the CCM if you add new telephones...or extensions.

New Member

Re: Can not call from PSTN, mobile...to added ATA, IP Phone...to

But I am facing with the problem. After adding a device to the CCM 4.1(3)sr3c to one of my Subcriber CCMs (I have 3 CCMs in cluster, 01 Publisher and 02 Subcriber CCMs) and after assign a DN for this device. I CAN call from the device out side (PSTN, mobile network...). However I CAN NOT call to this device, to this DN and get "Unassigned number" annuoncement.I have the same problem to send the call to new added devices from other internal devices. I think the problem is that the CCM CAN NOT update the DN to Database. I CAN NOT call inside to the added device until I reboot the CCM. This is abnormal. Right? So pls support me this problem.

Thanks,

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