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Can not here phone ringing when making a call.

We have a few 6945 phones and when you dial an internal extention or an external number they are not hearing the ringing in there ear it is just silence then the person on the other end will answer the call. It makes it hard for them to tell if the call went through or if they forgot to hit a button or what is happening.  We are running Call Manager 9.1.

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Can not here phone ringing when making a call.

What do you see in the CallManager traces?  Have packet captures?

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