Problem Code: Install, uninstall, or Upgrade Software Version: 188.8.131.5200-4 Problem Details: Current Version: 184.108.40.20600-4
I have Phone Firmware 8.5.2SR1 installed, as phones need to upgrade to 8.5.2 before it has the ability to upgrade to 8.5.2SR1, I am unable to install 8.5.2 as when I try and do so the installer application ignore older Phone Firmware:
Phone Upgrade Process: 8.5.2, then 8.5.2SR1 and finally to 8.5.3.
Firmware Upgrade Issues for SCCP Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(2)SR1 or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(2)SR1 or later.
I have deleted the SR1 Firmware from the TFTP Server in my attempt to remove SR1: admin:file delete tftp SCCP11.8-5-2SR1S.loads Delete the File SCCP11.8-5-2SR1S.loads? Enter "y" followed by return to continue: y files: found = 1, deleted = 1 admin:file delete tftp SCCP31.8-5-2SR1S.loads Delete the File SCCP31.8-5-2SR1S.loads? Enter "y" followed by return to continue: y files: found = 1, deleted = 1 admin:
But it still show up in the Software Page on the CallManagerPub: cm-locale-en_GB-220.127.116.11-1075.cop cmterm-7940-7960-8.4.00-sip.cop cmterm-7941_7961-sccp.8-2-1.cop cmterm-7941_7961-sccp.8-5-2SR1.cop - need to be removed cmterm-7941_7961-sip.8-0-4SR1.cop cmterm-7941_7961-sip.8-2-1.cop cmterm-7970_7971-sccp.8-0-4SR1.cop cmterm-7970_7971-sccp.8-5-2SR1.cop - need to be removed cmterm-7970_7971-sip.8-0-4SR1.cop cmterm-devicepack18.104.22.16808-1.cop dp-ffr.1-1-4.GB.cop localeinstaller
Can you please help me remove the SR1 so I can install 5.2 1st, the SR1 and then 5.3? Note. Newer Versions of UCM allow lower Phone Firmware version installation 5.1 do not allow me to, please help?
Note For all SCCP firmware upgrades from earlier firmware release versions than 8.3(5), upgrade to 8.3(5), then to 8.5(2), then to version 8.5(2)SR1, this will allow you to upgrade to greater, “you must first upgrade your firmware to version SCCP41.8-3-5S”. Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(2)SR1 then to anything later.
The Phone Firmware Install Procedure: When you install Firmware, the installation will change the Device Default to that Version. Please install the Firmware on all Subscribers and restart each TFTP Service after each installation. Please make sure you using the .cop.sgn files for +UCM 5.0
You can change the Default Device Firmware: goto )> Device > Device Settings > Default Settings > Cisco 7941 SCCP > SCCP41.8-5-2S (always inc “S”).
For: 7941, 7961, 7970 and 7971. Do not make manual changes, as the installation of the Firmware make the chance during installation procedure.
Install: - Do NOT have to restart TFTP after each install, just once after all three installations You can install all three as the Phone will automatically detect and download required files up to SCCP70.8-5-3S.
Step 2: SCCP45.8-5-2S (install 1st) Step 3: SCCP45.8-5-2SR1S (install 2nd) Step 4: SCCP70.8-5-3S (3rd install, this will change the Phone Defaults to this Version)
(DO ON ALL SERVERS) (RESTART TFTP SERVICE)
Any problems or questions please let me know? Nico
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