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Can "welcome Promt" able to configure in Call Manager

Hi,

We have a new requirement;if customer calls to our hotline number it should play initially a welcome prompt like "Welcome to ??"

So,I just wanted to know can we configure this prompt in Call Manager.Does it support.

Set up: Call Manager,Voice gateway and unity server.(We have this much of setup in our infrastructure)

Call manager Version: 7.1.3

1 REPLY

Can "welcome Promt" able to configure in Call Manager

Since you have unity then yes it can be done by sending the call to a system call handler in unity and then send it back to call manger to desired number

You can search the forum here for many example how this can be done

See the below link even it is old one but the concept still same

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801e6ef6.shtml

Hope this help

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