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ali
Community Member

Can receive calls but not dial out both internal& External Numbers

Hi

I have a fault which one particular phone can receive calls but not dial out both internal& External Numbers

I have checked and the calling search space and partions config are all correct

Can anyone help with some pointers where I could look?

Cheers

4 REPLIES
Bronze

Re: Can receive calls but not dial out both internal& External N

CM or CME?

ali
Community Member

Re: Can receive calls but not dial out both internal& External N

CM Thanks

All the other phones work fine just this one that just suddenly developed this fault.

I have also deleted and re-added the phone with the same issues

Community Member

Re: Can receive calls but not dial out both internal& External N

Are you using extension mobility or are the lines assigned directly to the device. Check for unassigned extension number using the route plan report. What version of CM ?

ali
Community Member

Re: Can receive calls but not dial out both internal& External N

No Extension Mobility the lines are assigned to the device.

Its Cisco Unified CallManager 4.2

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