Can't access ccmadmin page using ip but works using hostname

[Louis-Philippe Descamps]

Hi,

if i do

https://ccmipaddress/ , i get Internet Explorer cannot display the webpage

if i do

https://ccmhostname/ , i get the main ccm page on which i click on the link to go to ccmadmin

cucm 7.1.5

any clues?

thanks

[Ayodeji Okanlawon]

What ip does the host name resolve to on the pc you are using to access it?

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"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

[Louis-Philippe Descamps]

Hi aokanlown

i ping the hostname i get the correct ip back.

i can ping using ip or hostname

i can ssh using ip or hostname

thanks

[Louis-Philippe Descamps]

i get this error from internet browser sometime when i try via IP

Network Error (tcp_error)

A communication error occurred: "Operation timed out"

The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team.

[Ayodeji Okanlawon]

I doubt if that IP is for CUCM because that error doesnt seem to be coming from cucm. You can try and restart the cisco Tomcat service and see if it helps

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"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

[Louis-Philippe Descamps]

i agree but trying every angles here ...

i m planning a restart...

we have one pub and 4 sub and all of them do the same things ... thanks

[Carlo Poggiarelli]

Hi Louis.
Are you able to ssh into cucm?
If you can't login into cucm through console session and execute the following commands

show network eth0 detail
utils service list

This allows you to verify the correct ip address of cucm and the service status.


HTH

Regards

Carlo

Sent from Cisco Technical Support iPhone App

[Louis-Philippe Descamps]

Hi Carlo,

the ip is correct

cant see anything wrong with services

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco Bulk Provisioning Service[STARTED]
Cisco CAR Scheduler[STARTED]
Cisco CAR Web Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STARTED]
Cisco CDR Repository Manager[STARTED]
Cisco CTL Provider[STARTED]
Cisco CallManager Admin[STARTED]
Cisco CallManager Cisco IP Phone Services[STARTED]
Cisco CallManager Personal Directory[STARTED]
Cisco CallManager SNMP Service[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Dialed Number Analyzer[STARTED]
Cisco DirSync[STARTED]
Cisco Extension Mobility[STARTED]
Cisco Extension Mobility Application[STARTED]
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco SOAP - CDRonDemand Service[STARTED]
Cisco Serviceability Reporter[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tftp[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco CTIManager[STOPPED]  Service Not Activated
Cisco CallManager[STOPPED]  Service Not Activated
Cisco CallManager Attendant Console Server[STOPPED]  Service Not Activated
Cisco Certificate Authority Proxy Function[STOPPED]  Service Not Activated
Cisco DHCP Monitor Service[STOPPED]  Service Not Activated
Cisco Extended Functions[STOPPED]  Service Not Activated
Cisco IP Manager Assistant[STOPPED]  Service Not Activated
Cisco IP Voice Media Streaming App[STOPPED]  Service Not Activated
Cisco Messaging Interface[STOPPED]  Service Not Activated
Cisco TAPS Service[STOPPED]  Service Not Activated
Cisco UXL Web Service[STOPPED]  Service Not Activated
Cisco Unified Mobile Voice Access Service[STOPPED]  Service Not Activated
Cisco WebDialer Web Service[STOPPED]  Service Not Activated
Primary Node =true

[Ayodeji Okanlawon]

Have you restarted tomcat service..

utils service restart Cisco Tomcat

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"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

[Louis-Philippe Descamps]

not yet. i cant do this during the office hours

[Louis-Philippe Descamps]

it s working fine bypassing the proxy so very likely the issue is on the proxy....

[Louis-Philippe Descamps]

ok. i ve contacted the proxy team bluecoat. they cant see why it's not working...

here is their update

Thanks for your time this morning, i have not been able to resolve the issue of browsing to the IP addresses of the CallMgrs, but am curious if over the past year anything has been upgraded on these systems that may have caused this to stop, there is nothing we have amended on QBE-CW-SG01/02 that looks to have affected this.

The pcaps (attached to SecureData Portal for this call), show the packets from src ip 10.15.66.90 to the Proxy server, and then the proxy server forwarding them onto the CallMgr 192.168.60.4 - but we dont get a full TCP conversation i.e no SYN-ACK back to the Proxy from the CallMgr when https://192.168.60.4 is initiated in the browser.

The behaviour is different when https://UKCMUXPS72 is issued (see in URL-test-to-Callmgr.cap).

We know without the proxy https://192.168.60.4 works when tested from another server in the 10.4.x.x range.

The only differences i see with the proxied hostname connection which is successful is to do with SSL communication/exchanges, so there maybe a configuration setting in the CallMgr that is linked.

[Nishant Savalia]

Hi Louis,

Any recent modification (IP Address / hostname) or upgrades are done from your end in CUCM?

Regards,
Nishant Savalia

[Louis-Philippe Descamps]

Hi Nishant,

no ... nothing changed.

thanks