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New Member

can't add jtapi trigger from ipcc to ccm

error appears "* Could not create CTI Route Point and corresponding Line on CallManager."

There are also errors in event viewer:

Error: kCtiProviderOpenFailure - CTI application failed to open provider"

I check passwords in registry and in AD (passwordutils.exe) for CCMSysUser. passwords are identical.

2 REPLIES
New Member

Re: can't add jtapi trigger from ipcc to ccm

accounts for jtapi and rmjtapi also generates error "kCtiProviderOpenFailure - CTI application failed to open provider"

how can i solve these problems?

Thank You.

New Member

Re: can't add jtapi trigger from ipcc to ccm

Hi,

Please check whether the CTI manager service is running under serviceability.

If not then start the service.

If yes then restart the service.

Post your feedback.

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