can't add jtapi trigger from ipcc to ccm

[dimitavton]

error appears "* Could not create CTI Route Point and corresponding Line on CallManager."

There are also errors in event viewer:

Error: kCtiProviderOpenFailure - CTI application failed to open provider"

I check passwords in registry and in AD (passwordutils.exe) for CCMSysUser. passwords are identical.

[dimitavton]

accounts for jtapi and rmjtapi also generates error "kCtiProviderOpenFailure - CTI application failed to open provider"

how can i solve these problems?

Thank You.

[mohsin.kazi]

Hi,

Please check whether the CTI manager service is running under serviceability.

If not then start the service.

If yes then restart the service.

Post your feedback.