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Community Member

Can't dial 800 numbers


I have a question, my users can't dial 800 numbers, when they try to call this is what I get. we have CCM 3.3 and the gateway is running h.323. we have the route patterns and the dial-peers configured

Calling Party Number i = 0x2181, '9163833333'


dzl-2811#ISDN, Type:National

Called Party Number i = 0xA1, '18007887000'

Plan:ISDN, Type:National

*Dec 23 18:55:12.424: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x80D4

Channel ID i = 0xA98395

Exclusive, Channel 21

*Dec 23 18:55:13.176: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0x80D4

Cause i = 0x82B9 - Bearer capability not presently authorized

*Dec 23 18:55:13.180: ISDN Se0/0/0:23 Q931: TX -> RELEASE pd = 8 callref = 0x00D4

*Dec 23 18:55:13.188: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x80D4


30064771072d4294967296h: %ISDN-6-DISCONNECT: Interface Serial0/0/0:21 disconnected from 9168693597 , call lasted 37 seconds

"Cause i = 0x82B9 - Bearer capability not presently authorized"

this is the dial-peer on the gateway

dial-peer voice 800 pots

destination-pattern 918[06-7][06-7][2-9]......

port 0/0/0:23

forward-digits 11

thanks a lot


Re: Can't dial 800 numbers

You'll actually need to include the entire SETUP message to see the bearer cap. Looks like you cut it off for this setup. If you can paste a good setup message and the 1800 setup, you can compare them.

Community Member

Re: Can't dial 800 numbers

I'm attaching the output of the entire debug and the output of the sh run

Re: Can't dial 800 numbers

There's nothing in here that proves one way or the other.

ISDN provider issues are the biggest guessing game. You never really know *why* they're disconnecting, and you just guess or change things until it works.

Get a good call, get a bad call, compare them. Start changing things until it works, then back out things until it breaks again.

I don't see any good calls in the logs to compare. Contact your provider and see what's going on.



Community Member

Re: Can't dial 800 numbers

Do you have separate local and long distance trunks? 800 numbers are a local call, not LD.

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