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Can't download VCS license

Dear All,

we have UCS 220 server for UC solution and we have installed a VCS server on it but when we try to download the license we are getting the below error

"Please register Virtual Base SW PAK, before registering Option PAK"

Please find the attached screen shoot, Please Help

Best regards


  • IP Telephony
VIP Purple

Can't download VCS license


Just a thought :

Have you generated and uploaded VCS license ?

Option keys are required for Addon features.



New Member

Hi Guys,I also have issue in

Hi Guys,

I also have issue in downloading the license file.

When I tried to submit the PAK on license/, I was prompt to enter serial number which I used my UCS220 serial number but encounter a error message.

What other serial number can I use beside the UCS220 serial number?

New Member

You first need to install the

You first need to install the VCS Expressway on the UCS. After the installation you will see the generated serial number of the VCS which you can then enter together with the PAK to generate the activation/release keys.


rgds, Geert.

New Member

Thanks Geert for

Thanks Geert for clarification.

New Member

I am having the same issue.

I am having the same issue.  What is the Virtual Base SW PAK?

  • Please register Virtual Base SW PAK, before registering Option PAK.
New Member

Hi,I had to use PAK from


I had to use PAK from Cisco License Key Software envelope before I could register PAK for Expressway-E.

New Member

Hi kennedymeaza,I have same

Hi kennedymeaza,

I have same problem with you but my product is Cisco TelePresence Conductor.

I readed its again and i registered another PAK : Software Release Key for Virtual Conductor.

After that, i request "PAK for virtual Conductor" successfully.

I think you should recheck configuration.

Good luck.

New Member

First you need fullfilled the

First you need fullfilled the licence LIC-SW-EXP-K9, after this you can fullfill LIC-EXP-E-PAK