Seriously this should be WAY easier than it is turning out to be. I would like for users to be able to dial 0 and have it send the call to an internal extension. I have tried ALL kinds of things, including new route patterns, a forwarded DN. I even tried creating a new gateway to forward to. I am sure I am just making this way harder than it should be. Please help :-)
Re: Can't figure out how to dial 0 for an Operator
As already stated you only need to create a Translation Pattern (TP), on the CCMAdmin webpage go to Route Plan --> Translation Pattern
On the Translation Pattern field just type 0 and on the Called Party Transform mask field put the extension that will be ringing. Don't forget to assign a partition to the RP that the calling party number can reach and finally a CSS to the RP that can reach the partition of the operator's extension.
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If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
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