Hello everyone!
We're having an interesting problem with our CUE module in a UC560. The UC is running IOS 15.1-4 and CME 8.6.
The issue we are having is that when callers reach a users voicemail box and leave a message after the tone, nothing is recorded. The same thing occurs when a user attempts to record their voicemail greeting in the system. I have tested and confirmed that new auto-attendant prompts can be recorded without issue so the issue appears to be only voicemail related.
I've never run into this sort of thing before so I'm at a bit of a loss. The only thing I have thought to try would be to reinstall the CUE software on the module but wanted to post here before I took that step.
