Can't show internation incoming number on cisco phone
Last week upgraded from CCM4.3 to CUCM 6.1 using DMA. So far so good afer upgarde. However user feedback after upgrade, phone not showing incoming number from oversea/International call, it show "oversea" word on the phone. Tested Local call no problem. No change on the voice gateway.
Need someone guide me how to troubleshoot this problem?
Thank you so much for the response. I will do the debug q931 on my VG then post to the qestion.
May be I need correct a bit for the problem that I facing now. Just now I did some testing on my own on my customer office, found softphone working fine that mean under miss call I can see From "Overseas" with correct calling number. However on the hard phone when you press directory checking miss call only see from "Overseas" with number 9 only. I can't see the full string calling number. Incoming number is prefix 9 in my ccm configuration.
Is this problem related to phone firmware? it seen like it can't display full string calling number.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...