Can't upload license file for Cisco Unity Express Version 2.1

[graham.fleming]

Hey,

We have a Cisco Unity Express Version 2.1 AIM module in a 2801 with the standard 12Mbox license. We are trying to upgrade to a 25 mbox license but having a very hard time.

We do the command:

software download clean url ftp://ftp.server/license.pkg

But then get the error:

Online install/download is not allowed due to insufficient FLASH capacity

We have tried many different versions of the above command and tried clearing out old prompts, etc.

Please help!

Thank you!

[david-lima]

Hi friend, did you try to install the mailbox license directly from the ftp server, for example:

se-192-168-1-202# software install clean url ftp://192.168.1.103 (ftp adress)/path/

cue-vm-license_25mbx_cme_2.3.1.pkg username "username"

password "password"

Remember to make a backup of all your configuration frst.

All the best

David

[graham.fleming]

Yes, tried that thank you for the suggestion though. I get the exact same error message.

[Markus Schneider]

Try using the boothelper installation of the license. Also, just to be sure, this is a 1GB AIM module, correct?

The process is outlined here (different version, but the steps haven't changed):

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/install/upg_boot.html

[graham.fleming]

Thanks for that link. I will check it out on Monday and let you know how it goes.

As for the flash size, I couldn't figure out a way to check. Is there a command I can issue that shows usage stats on the flash?

THanks again!

[graham.fleming]

Hi, how can I verify what size my AIM module flash is?

[Kenneth Mohammed]

Hello,

I cannot think of a way to do this other than opening the router and physically looking at the AIM module. However, as far as I know, 1GB flash is the default for the AIM-CUE.

Hope that helped, if so please rate.

[graham.fleming]

Hi, this probably won't work as it seems like it will erase the flash drive. We just want to install a new license file. Any other suggestions?

[Kenneth Mohammed]

Hello,

From my experiences, when using the boothelper to install/upgrade software and licenses, at the end of the process, it is going to tell you that it has detected a previous configuration in flash, and it will give you the option of using the previous configuration, so you should be good to go.

Hope that helped, if so please rate.

[graham.fleming]

So do I need to download all of the 2.1.2 software files as well as the license file then? It seems to me if the flash is going to get erased then I would need these files too. It all seems like a lot of hassle to just upgrade a license.

[Kenneth Mohammed]

No you should just be able to install the license and thats it.