Can you program to make a beep or announcement based on call type?
We have several types of call coming in to the same agent. We would like to be able to have it programmed to either give a specific beep or even a whispered message to notify the rep when they are getting of these call types. An example would be when a rep is taking a call from our Spanish caller, that it would notify them in some way so that they know to do their greeting in Spanish rather than English.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...