04-15-2014 08:04 AM - edited 03-16-2019 10:28 PM
We have several types of call coming in to the same agent. We would like to be able to have it programmed to either give a specific beep or even a whispered message to notify the rep when they are getting of these call types. An example would be when a rep is taking a call from our Spanish caller, that it would notify them in some way so that they know to do their greeting in Spanish rather than English.
07-29-2015 12:12 PM
This discussion has been reposted from Cisco User Groups to the IP Telephony community.
07-30-2015 06:57 AM
Assuming the calls are going through UCCX you may be able to add a short recording there based on which branch of the script they go through.
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