Cannot access Cisco Unity Connection voicemail mailbox from external phone
CUCM 7.1 and Unity Connection 7.0
Using an on-net IP phone I can connect to my VM server via the messages button and pilot number 7499. When I hit the message button or dial the vm pilot number I get the normal response, "enter your PIN....". But when I call the VM pilot number from an outside line I get "From a touchtone telephone you can dial en extension at any time.....". Essentially I'm getting the main system greeting instead of the prompts to enter my mailbox and PIN. How can I correct this so when I dial in to the VM system I can check messages?
Output from port monitoring:
Call from outside line Goes to standard greeting
14:08:52, New Call, CallerId=4105551299, CalledId=7499, RedirectingId=, Origin=16, Reason=1, CallGuid=FA46A55350F44812A1DE69479F75841B, CallerName=, LastRedirectingId=, LastRedirectingReason=1024, PortDisplayName=CUCM_Cluster_Bos-1-004 [Origin=Unknown] [Reason=Direct] 14:08:52, AttemptSignIn 14:08:52, State - AttemptSignIn.cde!Dummy 14:08:52, Event is [NULL] 14:08:52, PHTransfer 14:08:52, State - PHTransfer.cde!LoadInfo 14:08:52, Event is [TrueEvent] 14:08:52, PHGreeting 14:08:52, State - PHGreeting.cde!PlayGreeting 14:08:52, Call answered if needed 14:08:52, Playing greeting for Call Handler: Opening Greeting 14:09:03, Event is [HangupEvent] 14:09:03, State - PHGreeting.cde!DoHangup 14:09:03, Event is [HangupEvent] 14:09:03, Idle
Call from on-net phone Goes to correct VM prompt
14:09:09, New Call, CallerId=5353, CalledId=7499, RedirectingId=, Origin=16, Reason=1, CallGuid=C0A6F2A4D5D549D589630464518D3043, CallerName=, LastRedirectingId=, LastRedirectingReason=1024, PortDisplayName=CUCM_Cluster_Bos-1-005 [Origin=Unknown] [Reason=Direct] 14:09:09, AttemptSignIn 14:09:09, State - AttemptSignIn.cde!Dummy 14:09:09, Event is [NULL] 14:09:10, SubSignIn 14:09:10, Subscriber Sign-In 14:09:10, State - SubSignIn.cde!AnswerPhone 14:09:10, Event is [TrueEvent] 14:09:10, State - SubSignIn.cde!AuthenticateUser 14:09:10, -->SubAuthenticate 14:09:10, State - SubAuthenticate.cde!TryCounter 14:09:10, Event is [NULL] 14:09:10, State - SubAuthenticate.cde!GatherID 14:09:10, Event is [FalseEvent] 14:09:10, State - SubAuthenticate.cde!LoadSubscriberMinimalData 14:09:10, Event is [NULL] 14:09:10, State - SubAuthenticate.cde!GatherPIN 14:09:10, -->SubAuthenticatePW 14:09:10, State - SubAuthenticatePW.cde!ValidatePwd 14:09:12, Event is [HangupEvent] 14:09:12, <--SubAuthenticatePW 14:09:12, Event is [HangupEvent] 14:09:12, <--SubAuthenticate 14:09:12, Event is [HangupEvent] 14:09:12, Idle
Re: Cannot access Cisco Unity Connection voicemail mailbox from
Hi Michael -
In addition to what Rob posted for you, there is an additional option you can code for your Unity Connection subscribers when they call the voicemail pilot from their "external" or home phone numbers. You can define for each user one or more "alternate extensions". If you define their home phone number as one of the alternate extensions, when they dial the UC pilot, they will be recognized as a subscriber and be prompted for PIN without having to enter the userid.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...