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New Member

Cannot access Extensions, Phones info via CUE Gui.

I had to rebuild me NM-CUE module today and I'm now unable to see the phones, extensions information in the CUE Gui. I can reach them just fine if I http to the ccme.html addres but Im sure that before the rebuild I could see these when I used the GUI for CUE.

http://192.168.6.240/web (Unity)

Unable to see phone info, only Voicemail

http://192.169.6.254/ccme.html

Able to see phone info just fine.

Any help much appreciated.

3 REPLIES
New Member

Re: Cannot access Extensions, Phones info via CUE Gui.

Do you have dn-webedit at telephony service?

You are able to import users from CME when you rebuild your CUE?

New Member

Re: Cannot access Extensions, Phones info via CUE Gui.

Have you checked your network routes?

You need a route from your phone vlan/CME into the CUE and visa-versa. If you cut and paste the config then this is probably not the issue but if it was rebuilt from scratch then this is a likely cause inmho!

New Member

Re: Cannot access Extensions, Phones info via CUE Gui.

Thanks for the reply.

IP Routes are all present, Voicemail works fine. Its just the admin gui from CUE that seems to have all the Phone, Extension stuff missing. I can browse via the gui to each (CME or CUE) seperately though.

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