Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

cannot create jtapi trigger in UCCX 5.0

Hello,

I am trying to create a JTAPI trigger in UCCX 5.0 (using Call Manager 6.0) and I am getting the message....

"failed to create cti route point and corresponding line on CM"

I have already created 2 triggers previously and was successful.

Please help.

Thank you.

7 REPLIES

Re: cannot create jtapi trigger in UCCX 5.0

Did you rename the Default device pool from Callmanager ? Make sure in the trigger page you have selected the right device pool.

New Member

Re: cannot create jtapi trigger in UCCX 5.0

Thank you for your quick response. I did not rename the default device pool, however I used the rev_hq device pool for the other 2 triggers I created and didn't have a problem. When I try this time I get the error.

Re: cannot create jtapi trigger in UCCX 5.0

How many characters do you have for the name of the CTI RP

New Member

Re: cannot create jtapi trigger in UCCX 5.0

I called it remote monitor....14 characters if you count the space

Re: cannot create jtapi trigger in UCCX 5.0

Yeah thats the problem, can you reduce the characters ( ithink the limit is 7 or 8 - not sure).

New Member

Re: cannot create jtapi trigger in UCCX 5.0

ok thank you very much. I will try that and let you know.

New Member

Re: cannot create jtapi trigger in UCCX 5.0

Thank you very much for your help. That was the problem...too many characters.

308
Views
5
Helpful
7
Replies
CreatePlease to create content