Cannot Dial internal/External numbers on 9951 IPPhone on CME
I have a customer with CallManager Express v8.6 on Cisco 3925 with 7975 ipphones and couple of 9951 video phones.
These 9951 are rarely used and customer complained yesterday that they having problem calling out from these phones.
When they lift the handset and press new call and enter the number and press call again nothing happens, but they can use the cancel softkey to cancel the entered number or back softkey to erase the number. Entered number just stay on the screen for a while and reorder tone after few seconds. tried with # and same result, This behavior is for both dialing an external number and internal extension on another 7975 ipphone as well
with onhook or offhook when i dial an internal extension then also the number just stays on the screen and nothing happens
But If i go to call history on this 9951 and select a number to dial, then it works, very strange
Note: incoming calls work fine when calling from another IPphone to this 9951 extension
Appreciate your help on this
See relevant config below
IOS Version 15.0(1r)M13
voice service voip ip address trusted list ipv4 0.0.0.0 0.0.0.0 allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none sip registrar server expires max 3600 min 120
voice register global mode cme source-address 192.168.140.1 port 5060 max-dn 5 max-pool 5 load 9951 sip9951.9-3-2-10 authenticate register authenticate realm all timezone 21 voicemail 6789 tftp-path flash: create profile sync 3668643621817555 camera video ! voice register dn 4 number 17804 call-forward b2bua busy 6789 call-forward b2bua noan 6789 timeout 20 pickup-group 100 name Spare no-reg label 17804 mwi ! voice register dn 5 number 17833 name MeetingRoom1 no-reg label 17833 mwi ! voice register pool 4 id mac 5478.1AE1.E85C type 9951 number 1 dn 4 username 17804 password cisco2 codec g711ulaw no vad camera ! voice register pool 5 id mac 5897.1ECC.99DD type 9951 number 1 dn 5 dtmf-relay rtp-nte username 17833 password cisco1 codec g711ulaw no vad camera video
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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